FAQs

Are you an estate agent? Click here for estate agents' FAQ

GENERAL

What is Wampuu?

Wampuu is an online marketplace for house sellers, giving them a quick and easy way to find a top rated local estate agent, whilst saving £100's on their fees.

Is is free for me to register my house?

Wampuu is completely free for house sellers to use. 

How do I register

Click here to set-up your free account. It takes about 60 seconds to set up your first auction.

Describe your house in as much detail as you can including the following;

  • number of bedrooms
  • number of bathrooms
  • number of receptions

and any other features that make your house special

Then once your finished, the Estate Agents are automatically notified and you'll start seeing the savings roll in.

What happens after my Auction goes live?

As soon as your auction goes live, all the Estate Agents local to your property will be notified. The Estate Agents will place bids to win the right to sell your house. Within each bid you will see the following

  • Feedback from other customers on the Estate Agent
  • The Estate Agents commission
  • An online valuation of your house/flat
  • Membership of the following; Rightmove, Globrix, Gumtree and other property portals

As soon as you see the Estate Agent that is right for you, click on the "Select an Agent"" button and you will 

The Estate Agents may ask questions about the house which you will be notified about through your 'My Account' page and via e-mail. 

What happens when I 'Select an Estate Agent'?

When you select an Estate Agent then you can sit back. The Estate Agent will contact YOU and arrange to come and see your house to take pictures and create the selling details.

Your house can be on the market in as little time as 24 hours from choosing your Estate Agent

FEEDBACK

What is Feedback?

Feedback is the reviews that previous customers leave regarding the service that they experienced from their Estate Agent. It may cover how friendly they were, their ability to get issues resolved as well as the price they were able to get for the customers house.

Feedback is really important to ensure that the Estate Agent that you choose is going to make selling your house, a great experience.

How does the feedback system work?

Once a House Seller has selected an Estate Agent they will be able to go into their account and leave feedback on the quality of service offered by their chosen Estate Agent. Feedback is in the form of a star rating (1-5 stars) and additional text if the House Seller wants to write more details. Most House Sellers will provide feedback once their house has been sold, but its completely up to you.

Can I edit my Feedback once I have put it on Wampuu?

Once you have provided feedback, a House Seller is unable to go back and edit it. If you would still like to update the feedback then you can e-mail Wampuu with further details

What happens if I have a bad experience with an Estate Agent?

The feedback process is to record both good and bad experiences. Wampuu suggest that most issues can be resolved by talking with the Estate Agent, but if you cannot resolve the problem then you can record it for other House Sellers to see.

Wampuu always gives the Estate Agent the opportunity to respond to negative feedback posted about them.

CHOOSING AN ESTATE AGENT

What advice can you give on choosing an Estate Agent?

Wampuu's service is all about finding the best Estate Agent for you. House Sellers look for lots of different characteristics in a good estate agent, however we suggest that the following are important.

  • Good feedback showing they are reliable and friendly
  • Membership to the top property portals such as Rightmove
  • Member of NAEA
  • And of course a great commission rate!!

Am I obliged to go with the Estate Agent that gives me the lowest price?

Definitely not, you can choose the best estate agent based on price and feedback

How much will I save in my Estate Agent Fees?

It depends on how many estate agents bid to sell your house and the overall value of your house (as this affects the fee), but we expect to save all customers a minimum of £200 by using Wampuu - and its all completely free

I have selected my Estate Agent, Do I need to inform the other Agents?

No, Wampuu will communicate this to them and you won't have to deal with any follow up calls or visits from unsuccessful agents. 

I have selected my Estate Agent by Mistake, how can I reverse it?

Try to ensure that you select the correct Agent when you are choosing, however if there has been a mistake, then send a mail to contact@wampuu.com and we will update your account.

E-VALUATION

What is the e-Valuation?

The e-Valuation is the system that the Estate Agents use to provide you with a valuation for your home. The Estate Agents use the information that you give to them, along with local data and previous sales figures to provide you with a very accurate value. The Wampuu e-Valuation is the most accurate online valuation available on the web

What if the Estate Agent I like doesn't give me a high enough valuation?

The valuation is the minimum amount they will market the house for and when they visit the house to take photos they will usually increase the valuation when they can see it for

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